Confirmation Details

1. Flight Cancellations or Delays

In the event of a flight cancellation, delay, or inability to fulfill all or part of the transportation agreement (e.g., missed flight connections), we will take one of the following actions:

2. Baggage

• Checked baggage must not exceed 32 kg per item and must fit within dimensions of 50 cm x 60 cm x 120 cm. Baggage exceeding these limits cannot be accepted. However, personal items like wheelchairs, strollers, child seats, skis, and surfboards are exceptions.
• Each passenger is entitled to check up to 20 kg of baggage for free. Items like personal wheelchairs and strollers are excluded from this limit and are accepted at no additional charge.
• For baggage weighing over 20 kg and up to 100 kg, an excess baggage fee applies. Baggage exceeding 100 kg per passenger in total weight will not be accepted.

For more details, please refer to "Checked Baggage"

3. Airline Tickets or Exchange Vouchers

• Refunds for airline tickets or exchange vouchers are subject to a processing fee. A refund fee of 500 yen per segment applies, regardless of the cancellation date.
• Tickets or exchange vouchers cannot be transferred to another person. Tickets with a different name from the passenger or tickets with name changes cannot be used.
• Changes to reserved flights are only allowed for the same route. Changes to the reverse direction of the route are not permitted.

4. Other Notices

• Passengers who do not follow staff instructions during check-in, baggage drop-off, or security checks may be denied boarding. Thank you for your understanding.
• To enhance security and manage congestion or incidents, Skymark has installed security cameras around check-in counters, security checkpoints, and arrival lobbies. Recorded footage is handled with the same care as personal information and is discarded after the storage period expires. We appreciate your understanding and cooperation.
• Fraud Detection in Credit Card Transactions
  To detect fraudulent use of credit cards and ensure secure transactions for our customers, we provide and analyze personal data as follows:
  1. Outsourcing of Fraud Detection and Provision of Transaction Information
     For the purpose of preventing fraudulent credit card transactions, we outsource fraud detection processing to specialized service providers. In connection with this outsourcing, we provide the customer’s transaction information (including personal data) to said providers.
  2. Provision of Information to Third Parties in Foreign Countries
     In the outsourcing of fraud detection described in Section 1 above, we may utilize systems operated by third parties located in the United States of America. Regarding the provision of information to such third parties, we disclose the following details:
     Country where the third party is located: United States of America
     Information on the personal information protection system in said country: Please refer to the survey results provided by the Personal Information Protection Commission at the following link:
     https://www.ppc.go.jp/files/pdf/USA_report.pdf (Japanese text only)
     Measures taken by the recipient: The third-party recipient takes all necessary measures corresponding to the eight principles of the OECD Privacy Guidelines.
  3. Purpose of Use
     A portion of the transaction information provided based on Sections 1 and 2 above may be used by the third-party recipient for the following purposes:
     Detection of fraudulent use.
     Maintenance and improvement of their services.
     Analysis aimed at enhancing the security of internet transactions and considering new services.
  4. Others
     Regarding the handling of personal information not specified in this section, please refer to our "Privacy Policy".