Changes / Cancellations
We accept reservation changes and cancellations via the Internet or at our Reservation Center.
Changes / Cancellations
There are different procedures in place depending on the reservation method, payment method, and purchase time. Please read the following to see which applies to you.
- ○You can go through procedure on the internet.
- ▲Please contact our Reservation Center
On the internet
| Prior to purchase | ||
|---|---|---|
| changes | cancellations | |
| Reservation only | - | ○ |
| Credit card payment | - | - |
| Payment at a convenience store | ▲ | ○*1 |
| From purchase up to the departure time | ||
| changes | cancellations | |
| Reservation only | - | - |
| Credit card payment | ○*2 | ○ |
| Payment at a convenience store | ○*2 | ○ |
| After the departure time | ||
| changes | cancellations | |
| Reservation only | ▲ | ▲ |
| Credit card payment | ▲*3 | ▲*3 |
| Payment at a convenience store | ▲*3 | ▲*3 |
| Refund method of changes and cancellations *4 | ||
| Reservation only | - | |
| Credit card payment | Refund to your credit card | |
| Payment at a convenience store | Refund at SKY airport counterconvenience store(Lawson) or direct deposit through bank account | |
- *1You cannot cancel a part of your itinerary. Please contact our Reservation Center.
- *2Depending on the fare type, flight change is not available. Please see the Various fares.
- *3Including flights that have been canceled due to bad weather, reservation cancellations/changes can be processed without charging cancellation or change fees (excluding some fares/conditions). After the canceled flight switching (reservation change) process has completed, please contact the Reservation Center should you wish to make any additions/changes/cancellations.
- *4The balance will be refunded or charged for fare difference due to changing of the flights in case the fare type which flight change is permitted.
Reservation Center
Please contact Reservation Center in the case of cancellation of special fare categories.
| Prior to purchase | ||
|---|---|---|
| changes | cancellations | |
| Reservation only | - | ○ |
| Credit card payment | - | - |
| Payment at a convenience store | ▲ | ○ |
| From purchase up to the departure time | ||
| changes | cancellations | |
| Reservation only | - | - |
| Credit card payment | ○*1 | ○ |
| Payment at a convenience store | ○*1 | ○ |
| After the departure time | ||
| changes | cancellations | |
| Reservation only | ▲ | ▲ |
| Credit card payment | ▲ | ▲ |
| Payment at a convenience store | ▲ | ▲ |
| Refund method of changes and cancellations*2 | ||
| Reservation only | - | |
| Credit card payment | Refund to your credit card | |
| Payment at a convenience store | Refund at SKY airport counter, convenience store(Lawson) or direct deposit through bank account | |
- *1Depending on the fare type, flight change is not available. Please see the Various fares.
- *2The balance will be refunded or charged for fare difference due to changing of the flights in case the fare type which flight change is permitted.
Travel agency
| Prior to purchase | |
|---|---|
| changes | cancellations |
| *1 | *1 |
| From purchase up to the departure time | |
| changes | cancellations |
| 〇*2 | 〇*3 |
| After the departure time | |
| changes | cancellations |
| *1 | *1 |
| Refund method of changes and cancellations *4 | |
| Refunds at travel agency | |
- *1Please contact the Travel agency where you made a purchase.
- *2Depending on the fare type, flight change is not available. Please see the Various fares.
- *3Depending on the fare type, flight cancel is not available. Please contact the travel agency where you made a purchase.
- *4The balance will be refunded or charged for fare difference due to changing of the flights in case the fare type which flight change is permitted.
- *On this website, you cannot change certain passengers in case that your reservation has several passengers. Please contact our Reservation Center.