Regarding the Introduction of the Virtual Waiting Room
Thank you for your continued support and loyalty to Skymark Airlines.
To prevent potential issues caused by heavy traffic during the start of ticket sales, we have implemented a "Virtual Waiting Room." During peak times, customers will be guided in order to ensure smooth reservation operations.
Key Points Before Purchase
| New Ticket Sales Start | August 25, 2026 at 7:00 AM (Applicable Flight Period: October 25, 2026 – March 27, 2027) |
|---|---|
| Virtual Waiting Room Application | Reservations and seat availability searches for all flight periods *Applies to all customers accessing the reservation site during peak times, regardless of the flight period. *Reservation confirmation and cancellation operations are available as usual. |
| Time Limits for Operation | [After Your Turn] Please start your operation within 30 minutes. [Seat Availability Search] 15 minutes after page transition (You can perform reservation operations multiple times within this limit). *If you exceed the time limit, you will need to re-enter the queue from the beginning. |
Virtual Waiting Room Procedure
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1.Redirection to the Virtual Waiting Room
If access volume is high, all customers, including those currently operating the site, will be automatically redirected to the Virtual Waiting Room page. On this page, you can check your estimated waiting time.
*Depending on the level of access congestion, you may not be redirected to the Virtual Waiting Room page.
*Even if you are not redirected to the Virtual Waiting Room page, there may still be difficulties accessing the reservation site. Thank you for your understanding in advance. -
2. Waiting Queue & Email Notification Settings
While waiting, you can browse other pages or apps. Your queue number will remain valid even if your mobile device enters sleep mode.
By entering your email address on the Virtual Waiting Room page, you can receive a notification email when it's your turn.
*Note: After receiving the notification email, please access the site promptly. If you exceed the time limit, you will need to re-enter the queue. Additionally, please continue your operation using the same browser. You may not be able to proceed if you use a different browser or device.
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3. Accessing the Site & Completing Reservations
When it's your turn, you will either be automatically redirected to the next page or see a "Proceed to Site" button on your screen. Click the button to resume your reservation process.
*Note: Please start your operation within 30 minutes after your turn comes. If you exceed 30 minutes, you will need to re-enter the Virtual Waiting Room queue.
Once you move to the seat availability search page, you will have 15 minutes to complete your operation. You can perform reservation operations as many times as you like within the time limit.
System Environment and Precautions
When using the Virtual Waiting Room, please enable Cookie settings and JavaScript in your browser. Additionally, please use regular mode instead of incognito mode or private mode. For more details about the required environment, please check here.
If you accidentally close the page during the waiting period, you can return to your original position in the queue by accessing the site again using the same browser (via the link in your notification email). However, if you are using incognito or private mode, you will need to re-enter the queue from the beginning.
Frequently Asked Questions
The Virtual Waiting Room is a system designed to ensure a smooth experience for our customers. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Contact Information
Skymark Airlines Reservation Center
Phone: 0570-039-283 (Navi Dial)
Business Hours: 8:00 AM – 8:30 PM (Open daily)